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October 09, 2004
This is not a love-song: Eventim.music
Today, I was searching for a particular song on the net. The only place I could find it was over on the German pay-for music download service - Eventim.music. Used to buying my songs from the Apple iTunes store I was actually looking forward to comparing the two. At first everything seemed fine. You need to register, set up your payment (for which you need to register again). After getting over those hurdles, you can download the special My-Playlist program you need to actually purchase the music.
There is a version for Mac OS X, so things were looking good. I downloaded the program, started it and proceeded to purchase a couple of songs at 0.99 Euros each. After a couple of tries I actually also got the program to download the music and then I went to burn the tracks to a CD.
Only, no menu entry to burn the CD. Nothing. Nada. So I checked the FAQ. Hmm...it reads as though this should be possible. And after all - what's the use of the whole thing if I can't burn music to CD. When you purchase the track it actually tells you what you are allowed to do (export as WMA - 5 times, burn to CD - 5 times etc.). And no mention that this isn't possible on a Mac.
It gets worse: Not only doesn't my program not allow me to burn a CD - it also doesn't let me export the music as a WMA file.
So I rang the hotline. At first the lady wanted just to take down my problem and pass that on to "service". After mentioning that I write articles :-) I was handed on to someone else. That person was helpful - although he didn't. In the end all he could say was that "it should work" and that he would have to contact service (on Monday) and find out where the problem was. Even though I told him I thought the problem was probably that "the functionality just isn't in there", he seemed positive that it should be.
So, now I'm waiting to hear back from them on Monday - in the meantime I suggest you avoid that service if you're a Mac user. Or you can point me to the solution.
Posted by Matthew at October 9, 2004 02:49 PM