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June 07, 2006
MacBook Trackpad woes
Before I enter into the depths that is Apple Customer support - here's the problem:
When the MacBook arrived, I noticed that the Trackpad didn't sit properly. It seems to be either bent or stuck down very unevenly. The trackpad itself is "bumpy" (for lack of a better word). In a couple of places (e.g. the lower right corner) the trackpad actually bends up to be higher than the recess. I can push down on it but it pops up again. I think this is perhaps due to the fact that I had extra memory built in before getting it shipped - and something seems to have warped the trackpad.
Did anyone have the same problem and manage to solve it themselves?
Update: Andrew posts some tips - thanks! I have now rung Apple support and the MacBook is scheduled to be picked up and sent back for a fix. Up to now (2 calls), I have no complaints with the support people at all. Yet.
Posted by Matthew at June 7, 2006 07:21 AM
Comments
You poor SOB. Apple Support is an oxymoron.
My trackpad is fine. Good luck.
Posted by: Steve at June 7, 2006 03:01 PM